Photo : Mustafeed Zaman

Mustafeed Zaman

Photo : The Potential of Chatbots in travel and tourism services in the context of social distancing

The Potential of Chatbots in travel and tourism services in the context of social distancing

As many other sectors, the travel and tourism industries faced great challenges following the 2019/20 Covid-19 pandemic, with lockdowns and border closures bringing travel to a halt. With the likely prolongation of social distancing measures and increasing health consciousness, service firms may need to reduce the amount of direct interactions between customers and frontline staff, encouraging the use of […]

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