The smartization of metropolitan cities: the case of Paris

Although the smart city literature is continuously increasing these last decades, there is still a need to better understand what make their essence and smartness. The aim of the study is to deepen the understanding of the business model logic of the metropolitan city’s smartization process. More specifically, the research investigates how the building blocks of business model drive the smartization of metropolitan cities. The study explores the case of Paris, the capital of France, which has undergone a deep process of smartization over the last 15 years.

The Parisian model of a smart city is insightful in several ways. The building blocks were reconfigured based on the three waves of smartization – search for legitimacy, from ‘urban intelligent’ to ‘ingenious city’, and ‘creative & living city’. Paris revised the drivers of the business model building blocks to remain smart and keep on creating value. Paris relies on new technologies as tools to involve all citizens, to go beyond sustainability; and to combine urban intelligence, social inclusion, resilience and technological innovation.

Discover the research of Sylvaine Castellano

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As many other sectors, the travel and tourism industries faced great challenges following the 2019/20 Covid-19 pandemic, with lockdowns and border closures bringing travel to a halt. With the likely prolongation of social distancing measures and increasing health consciousness, service firms may need to reduce the amount of direct interactions between customers and frontline staff, encouraging the use of […]